Vueling plans to do 'autohandling' or his own ground assistance service after suffering the effects of the strike of Iberia's land personnel in El Prat last summer, which forced the low-cost company to cancel more than 300 flights. As explained in a press conference the director of the Vueling customer department, Calum Laming, the airline studies the 'autohandling' "as one of many options" and could make this decision later this year or early 2020 to be prepared for the next summer season, according to La Vanguardia (Vueling closes a new summer of cancellations and delays in El Prat).
The airline will study whether this ‘autohandling’ system can be implemented with guarantees for the customer and will “test” what is the best way to operate. Vueling has canceled about 400 flights at the El Prat airport between June 1 and September 30, 316 due to strikes, especially that of Iberia's land workers, and 84 for other reasons, the vast majority due to meteorology (Vueling studies breaking up with Iberia and launching his own 'handling').
Calum Laming explained that this summer has been “completely different” to last year and that the company has operated a total of 88,058 flights between June and September, 4.5% more than in the same period last year , with a punctuality of 80.1%, 7.6 percentage points more compared to the same season of the previous year.
In Barcelona, Vueling punctuality data rises to 80.2%, one point above the average punctuality recorded in El Prat. Laming has also stressed that Vueling customer satisfaction has increased by 25 points.
The improvements have been achieved after an investment of 30 million euros for this summer for the design of operations, operational resources and technological improvements. In addition, the airline works on a 2018-2023 roadmap that has led to improved signage at the Barcelona airport, to a better queue management system, more kiosks in transit, which allow hand luggage to be billed at the transit area for passengers making connections, changes in the boarding system and improvements in incident management.
The airline will study whether this ‘autohandling’ system can be implemented with guarantees for the customer and will “test” what is the best way to operate. Vueling has canceled about 400 flights at the El Prat airport between June 1 and September 30, 316 due to strikes, especially that of Iberia's land workers, and 84 for other reasons, the vast majority due to meteorology (Vueling studies breaking up with Iberia and launching his own 'handling').
Calum Laming explained that this summer has been “completely different” to last year and that the company has operated a total of 88,058 flights between June and September, 4.5% more than in the same period last year , with a punctuality of 80.1%, 7.6 percentage points more compared to the same season of the previous year.
In Barcelona, Vueling punctuality data rises to 80.2%, one point above the average punctuality recorded in El Prat. Laming has also stressed that Vueling customer satisfaction has increased by 25 points.
The improvements have been achieved after an investment of 30 million euros for this summer for the design of operations, operational resources and technological improvements. In addition, the airline works on a 2018-2023 roadmap that has led to improved signage at the Barcelona airport, to a better queue management system, more kiosks in transit, which allow hand luggage to be billed at the transit area for passengers making connections, changes in the boarding system and improvements in incident management.
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